Effective Date: June 7, 2022
Please read this Policy carefully to understand how we handle your information. By using the Website or obtaining or using any services we may provide to you (the “Services”), you acknowledge that you have read and understand this Policy and agree with how we collect, use, and share your information as set forth below.
Sora Union® is a professional services company that works with companies, organizations and governments to deliver world-class design, localization and translation projects. These Services are performed by talented professionals impacted by, or at-risk of, displacement due to conflict or climate change, who are located in multiple countries around the world.
We collect information that our clients and individuals provide to us, including information provided via the forms on our Website or when interacting with us via email, a phone call, social media, or otherwise, and when obtaining our Services. Some of this information is personal information regarding an individual, including name, email address, and phone number. The information you provide is up to you. It is your responsibility to ensure that your information is correct, and we may rely upon that information being current in order to contact and work with you.
We also collect information obtained from your computing device(s) such as IP addresses, the type of browser and device you use, the webpage that referred you to our Website, and identifiers associated with your devices, as well as information obtained from cookies, tracking pixels and similar technologies, when you visit our Website. This information enables us to understand the performance of our Website. We may also collect this kind of information when you interact with email messages or other communications we send you. Some of these technologies (such as cookies) involve storing unique identifiers or other information on your browser or device for later use. We may collect location information, including your approximate location derived through IP Address when you access our Website or use the Services, as well as your precise or approximate location as determined by your device’s location services, subject to your device settings. As we and our service providers adopt other technologies, we may also gather information using other methods.
We use the information we collect for various purposes, depending on the type of information and the Services you use, including:
- To provide you with the Services, including to create a client account and fulfill your requests;
- To communicate with you, including to communicate with you about your account, Sora Union, and related news or notifications (including marketing communications);
- To respond to your requests and inquiries;
- To monitor, analyze, and improve the Services;
- To engage in analysis, research and reports regarding the use of our Services;
- To test and create new products, features and services;
To advertise and market our Services to you, including on third-party websites and via email (subject to any opt-out preferences you have communicated to us);
- To administer surveys;
- To understand and resolve any technical and security issues reported with the Website or any Services;
- To comply with legal requirements, relevant industry standards, and our policies;
- To protect the safety, rights, property or security of Sora Union, our clients, employees, third parties, members of the public and/or our Services;
- To prevent fraud and enforce our legal terms and policies; and
For any other purpose with your consent.
We may combine information that we collect from and about you through the Services (including automatically generated information) with information that we obtain about you from third parties and use such combined information in accordance with this Policy.
We retain your information for only as long as we consider it necessary and relevant for our operations, and in accordance with applicable law. Under certain circumstances we may retain information, including personal information, to prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, comply with applicable legal data retention obligations and take other actions permitted by law. After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner according to our data retention and deletion policies in effect at that time.
The laws in your jurisdiction may give you the right to make certain requests of us regarding information we collect from and about you. This may include the right to request access to your information, to opt-out of our sharing of certain personal information with others, to update your information, and to have your information deleted. If you reside in a jurisdiction whose laws grant these rights to you, you may email us at firstname.lastname@example.org to make a request. Please explain the type of request you are making and the data with respect to which you want to make a request.
We will consider all requests and provide our response within the time period required by applicable law. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information to comply with a legal obligation. Your local laws may permit you to submit additional requests.
Your Directions Affecting Information
We provide several ways for you to exercise control over how we use information about you and how we communicate with you, described below.
a. Email and telephone communications
You may use the unsubscribe link found at the bottom of emails we send to you to opt out of receiving future marketing emails. Note that you may continue to receive transaction-related emails regarding Services you have requested or engage with. We may also send you certain non-promotional communications regarding Sora Union and our Services and using the unsubscribe link will not halt those communications (for example, communications regarding our Services or updates to this Policy). We process requests to be placed on do-not-mail, do-not-phone, and do-not-contact lists as required by applicable law.
b. “Do Not Track”
Do Not Track (“DNT”) is a setting that can be enabled in certain web browsers. DNT signals do not have a commonly agreed up meaning and we do not currently recognize or respond to DNT signals.
c. Tailored advertising
The information we collect in connection with the Services may be used by us and by third parties to tailor the advertising you see online. You have choices about how information about you is used for this purpose.
To learn more about tailored advertising or to opt out of participating companies (including certain of our advertising partners), please visit the Digital Advertising Alliance’s (DAA) opt-out program at https://www.aboutads.info/ or the Network Advertising Initiative’s (NAI) opt-out page at https://optout.networkadvertising.org/. We make no representation about the accuracy or effectiveness of these opt out mechanisms.
Some tailored advertising is carried out using cookies. You may be able to set your browser to refuse certain types of cookies or alert you when they are being used. Some browsers offer similar settings for HTML5 local storage and other technologies. Please see the "Help" section of your browser for more information. However, if you block or otherwise reject cookies or other similar technologies, certain features of the Services may not function as expected.
Mobile devices often include settings to help you manage how your device collects and shares information for advertising purposes. For more information on how to manage those devices settings, please visit the Network Advertising Initiative’s mobile choice page at https://www.networkadvertising.org/mobile-choice.
Modifying your mobile device or browser settings, or opting out of tailored advertising via your web browser, may have different results depending on the type of device or web browser you use and the version of your device operating system. Opting out of tailored advertising does not prevent you from seeing ads online; instead, the ads you see are less likely to be customized to your interests. Opting out is generally effective only on a device-by-device, or browser-by-browser basis. If you use more than one browser or device, the effect of any opt-out mechanism may be limited to the device on which you used the mechanism.
We exist to provide a valuable service to you. We will not sell or rent your personal information to third parties for their marketing purposes. We share the information described above as follows:
- Internally. Sora Union employees and contractors can access information collected from and about clients and individuals in order to provide the Services. Our employees and contractors are contractually required to keep such information confidential.
- Discussion Forum participants. If we establish a forum to discuss topics relevant to our mission, and an individual provides information in such a forum, such information is visible to other participants in that forum and may be used in other locations on our Website.
- Service providers. We may share your information with third parties that provide business, professional, or technical support functions on our behalf, including by providing website and database hosting and maintenance, information security, fraud detection and prevention, email management, user authentication services, marketing and advertising, data analytics, and financial and legal services.
- Legal matters and safety. We may share your information as permitted or required by law, including to respond to judicial process, to provide information to law enforcement or regulatory agencies, or in connection with an investigation on matters related to public safety. We may also share your information as necessary if we believe that there has been a violation of this Policy, our rights, or the rights of any third party.
- Business transfers. We may disclose your information if we, or any of part of our business, undergoes organizational restructuring (e.g., a sale, merger, or acquisition), or in the event of insolvency, bankruptcy, or receivership. In such transactions or events (including in contemplation of transactions, e.g., due diligence), we may disclose your information. If any of our assets are sold or transferred to a third party, your information may be one of the transferred business assets.
- With your permission. We may share your information in ways you consent to at the time of collection or as you otherwise permit us.
Some third parties’ embedded content or plugins on our website may allow their operators to learn that you have visited our website, and they may combine this information with other, identifiable information they have collected about your visits to other websites or online services. In each of these circumstances, we will try to minimize the amount of personal information we share to what is directly relevant and necessary to accomplish the specified purpose.
While we use contractual and other measures to ensure protection of personal information, the laws and regulations relating to privacy and personal information protection in the locations in which our team and service providers are located may not be the same as, or similar to, your local privacy laws. The governments, courts, law enforcement or regulatory agencies in these other jurisdictions may be able to request disclosure of personal information through the laws of these countries. In an effort to respect your privacy, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is legally required or necessary to prevent imminent physical harm, financial loss or to report potentially illegal or fraudulent activity.
Securing Your Information
We are committed to protecting the security of your information and take reasonable precautions to protect it. We use industry standard encryption to protect your data in transit. While we take efforts to protect the integrity and security of our network and systems, no security measures are perfect, and we cannot guarantee that our security measures will work perfectly.
We protect your information in our systems using physical, technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.
If we learn of a system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on our website and/or other communication platforms. Depending on where you live, you may have a legal right to receive such notices in writing.
You should take steps to protect against unauthorized access to your password and devices by, among other things, signing off after using a shared computer, choosing a complex and unique password, and keeping your login credentials private.
Information from Children
The Services are not intended for minors or children under the age of 13, and we do not knowingly collect personal information from children without parental consent. If we learn that we have inadvertently obtained information in violation of applicable laws prohibiting collection of information from children without such consent, we will promptly delete it.
Third Party Privacy Practices
Scope of Policy
Additional Notices for California and Nevada Residents
California Residents: The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.
Nevada Residents: Under Nevada law, certain Nevada consumers may opt out of the sale of their “personally identifiable information” for monetary consideration to another person. We do not engage in such activity. However, if you are a Nevada resident who has purchased services from us, you may submit a request to opt out of any potential future sales under Nevada law by emailing email@example.com with the subject line “Nevada Sale Opt-Out.” Please note we may take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.
Changes to Policy
Questions or Concerns